Appels

Recordings library

All your recorded calls, most recent first. Each row shows the linked contact or the title, the source, duration and date. Search hits a tsvector index over the summary and transcript, so you find a call by a phrase that was said, not only by a name.

• Sorted by start date, newest to oldest
• Badge when no contact is linked yet
• French full-text search over summary and transcript
• Per-call detail: AI summary, transcript, contact, rename, delete

Ingestion sources

The ingestion layer is provider-agnostic. Fathom is wired by webhook and manual sync, restricted to the platform admin. Twilio telephony feeds its calls in through the Voice module. The Sources page shows the connection state and the last sync.

Recording consent

Each recording carries a log of consent decisions: granted, denied, paused. The effective decision is always the most recent one. A recording can only be kept and processed when the latest decision is granted.

Closing scripts by objection

Seven objection types covered: price, budget, timing, authority, need, trust, competitor. Each type has trigger phrases, but the reply text stays written by you, never generated or pre-filled. A deterministic matcher spots the type from the words present in the transcript window and surfaces the right script.

• Default detection taxonomy, seeded with no reply text
• Script written by you, per type, in markdown
• Keyword match as a fallback, or direct lookup by type

Post-call and follow-up queue

After the call, the objections you hit are pushed onto the contact page as unvetted knowledge items, deduplicated. In parallel, a follow-up draft is dropped in draft status. The queue lists the drafts to handle. Marking a draft sent or discarded pulls it out of the queue without sending anything: the real send stays an explicit action in Inbox or Email.

Desktop copilot

The desktop companion reads this hub through a read-only API surface, authenticated by key and scoped to the workspace: recent calls, upcoming meetings agenda, open tasks, the prospect 360 context, objection coaching. The copilot chat shares the same brain as the Kernel chat, but only exposes read tools, with no mutation.