Inbox

DMs unifiés sur tous les canaux, agent IA contextuel.

One inbox for Instagram, LinkedIn, Messenger, WhatsApp. Context-aware AI suggestions. Optional autopilot mode.

What it does for you

Inbox unifies inbound 1:1 conversations across all your social channels. You escape the hell of switching between 5 mobile apps. One UI, threads sorted by last activity, read/unread, tags. Inbox keeps only written messages : your recorded calls and meetings live in the Calls hub (/calls/recordings).

Every thread is linked to a contact (auto-created if unknown). The AI agent sees the contact history in CRM, call transcripts, audits, programme progress, Counsel transactions. It suggests a contextual reply, never generic.

You can leave the agent in suggested mode (it proposes, you click Send) or in auto mode (it replies on its own in a defined time window, on selected accounts).

How it works

Multi-channel

Four official channels supported. Each channel connects in one click from your integrations.

Instagram
LinkedIn
Messenger
WhatsApp (business number required)

Click the inbox to follow a message, or hover a channel.

Multi-turn AI agent

The agent keeps the conversation context and the 360 contact context. It can reference a recent audit, a recorded call, a pending invoice.

Suggested mode

Default. The agent proposes a reply, you edit or dismiss it. Every action is tracked.

Auto mode

Optional, per channel, per time window. You set safety rails (never quote prices, never commit, escalate to human on keyword).

Conversion tracking

Each thread can be flagged "in conversion". Once a booking or sale happens, the thread flips to converted. Stats per channel and per scenario.