Inbox
One inbox for Instagram, LinkedIn, Messenger, WhatsApp. Context-aware AI suggestions. Optional autopilot mode.
Overview
Inbox unifies inbound 1:1 conversations across all your social channels. You escape the hell of switching between 5 mobile apps. One UI, threads sorted by last activity, read/unread, tags.
Every thread is linked to a contact (auto-created if unknown). The AI agent sees the contact history in CRM, call transcripts, audits, programme progress, Counsel transactions. It suggests a contextual reply, never generic.
You can leave the agent in suggested mode (it proposes, you click Send) or in auto mode (it replies on its own in a defined time window, on selected accounts).
What the module does
Multi-channel
Four official channels supported. Each one is an OAuth integration in /settings/integrations.
- Instagram (Graph API)
- LinkedIn (Sales Navigator scope)
- Messenger (Pages)
- WhatsApp Cloud API (business number required)
Multi-turn AI agent
The agent keeps the conversation context and the 360 contact context. It can reference a recent audit, a recorded call, a pending invoice.
Suggested mode
Default. The agent proposes a reply, you edit or dismiss it. Every action is tracked.
Auto mode
Optional, per channel, per time window. You set safety rails (never quote prices, never commit, escalate to human on keyword).
Conversion tracking
Each thread can be flagged "in conversion". Once a booking or sale happens, the thread flips to converted. Stats per channel and per scenario.
How to use it
- 01
Connect a channel
OAuth in /settings/integrations, e.g. LinkedIn. The webhook registers itself.
- 02
Receive a message
The message lands in /inbox, linked to a contact (created if unknown).
- 03
Read the suggestion
The AI agent suggests a contextual reply. You can see it and edit it.
- 04
Send or edit
Click Send, or rewrite while keeping the suggested tone.
- 05
Convert
Flag the thread "in conversion" once the prospect moves forward.
Preview
Routes in Kernel
- /inbox
- /inbox/[threadId]
- /settings/integrations